Salary £35,000
Benefits
At Lexington, we strive to ensure that our colleagues feel appreciated & rewarded, which is why we offer generous rewards & benefits in exchange for your dedicated efforts.
FREE On-Site Lunches: Savor delicious and healthy meals, on us, every day at work
Flexible Working: Enjoy the freedom to balance work and personal life with our flexible working hours
Holiday Allowance: Start with 28 days of holiday to relax and recharge, increasing to 31 days after two years of service
Family Leave: Prioritise your family commitments with our family leave options designed to support you during important times
Paid Charity Leave: Make a difference in your community with paid time off to volunteer for your favorite causes
Opportunities for Career Progression: Grow and advance your career with us, supported by continuous learning and development opportunities
Comprehensive Wellbeing Benefits: Access mental health support and a range of wellbeing benefits to keep you feeling your best, both professionally and personally
Life Assurance & Pension Schemes: Secure your future with our life assurance and workplace pension schemes
Exclusive Discounts & Perks: Enjoy discounts and cashback on entertainment, leisure activities, and much more, alongside our popular cycle-to-work scheme
Responsible for sustained growth of the Client Support Team (CST) by efficient management of the work force and efficiently managing resources to ensure profitability. Supporting the Talent & Resourcing Manager with building and developing CST/Sites relationships to deliver solutions and quality service in line with business objectives and Lexington standards.
Core Duties:
- Managing your email inbox and respond to the emails with a timely manner including booking confirmations on a daily basis.
- Responsible for managing all scheduling and deployment of staff using online booking platform. E.g. Rotacloud.
- Ensure the right calibre and quantity of staff are booked for each site in line with their requests.
- Always maintain clear channel of communication between sites and CST to ensure expectations of site management team are managed at every step. This includes use of agencies.
- Work with the recruitment team to ensure staffing levels are kept in line with business levels. Support with conducting interviews and the whole recruiting process.
- Responsible for securing confirmation of attendance of CST staff/agency from site management team. Ensuring recharges are accurate at all times.
- Actively encourage staff feedback from sites and follow up with appropriate actions.
- Support the Talent & Resourcing manager with resolving any customer complaints/ staffing issues on daily basis.
- Strengthen relationships and support business growth by carrying out 2 site visits per week with followed up with documented actions.
- Ensure staff members has an active training plan including all mandatory trainings and refreshers supporting their continuous development.
- Full understanding of online booking platform, updating the system as when required, sending weekly reports to Talent & Resourcing manager, and sending casual hours/overtimes/absences to HR/Payroll Administrator.
- Responsible for managing absence for all staff. Conducting RTWs ensuring HR & Payroll Administrator is always kept up to date.
- Carry out coffee chats for all staff and casuals at least once per month. Ensuring all staff reviews are completed and up to date on TT2. E.g. probations reviews, mid-year reviews, annual performance reviews, etc. Support HR/Payroll Administrator with management of TT2 to ensure all up to date always.
- Ensure recharge sheets are always completed and kept up to date. Support Finance Administrator with any recharge queries, processing of expenses for staff members and overall efficient management of CST resources.
- Carry out any other reasonable requests of the Support Team management.
Skills and Experience
The experience and knowledge we are looking for from our future Staffing Manager include:
- Planning and organisation skills
- People management, Time management
- Decision-making skills, Creative thinking
- Written communication & time management
- Leadership skills & Networking
- Staffing experience in Stadia an advantage
- Worked within a kitchen enviroment would be desirable but not essential
