Benefits
At Lexington, we strive to ensure that our colleagues feel appreciated & rewarded, which is why we offer generous rewards & benefits in exchange for your dedicated efforts.
- Flexible Working: Enjoy the freedom to balance work and personal life with our flexible working hours
- Holiday Allowance: Start with 28 days of holiday (including bank holidays) to relax and recharge, increasing to 31 days after two years of service
- Family Leave: Prioritise your family commitments with our family leave options designed to support you during important times
- Paid Charity Leave: Make a difference in your community with paid time off to volunteer for your favourite causes
- Opportunities for Career Progression: Grow and advance your career with us, supported by continuous learning and development opportunities
- Comprehensive Wellbeing Benefits: Access mental health support and a range of wellbeing benefits to keep you feeling your best, both professionally and personally
- Life Assurance & Pension Schemes: Secure your future with our life assurance and workplace pension schemes
- Exclusive Discounts & Perks: Enjoy discounts and cashback on entertainment, leisure activities, and much more, alongside our popular cycle-to-work scheme
Duties:
- Deliver a customer-focused reception service by greeting guests as soon as they arrive, and providing them a fond farewell, assisting with any onward journey.
- Ensure the reception area, meeting rooms and communal spaces are tidy and presentable.
- In conjunction with the reception team, complete regular floor walks and meeting room checks, logging any issues with the relevant teams and working together to resolve them efficiently.
- Answer phone calls with the correct agreed salutation and within 9 seconds.
- Transfer calls appropriately/take a message.
- Store all client belongings safely and securely, returning them upon their departure.
- Respond to/acknowledge all emails promptly.
- Provide handover to team members, ensuring seamless service throughout the day.
- Assist with stocking pantry as required.
- Ensure all hospitality is delivered into meeting rooms to standard.
- Ensure all external visitors are logged into the VMS.
- Liaise with postal/courier services as required.
- Log and deliver all post/items to corresponding staff.
- Provide other Ad-hoc admin support such as, but not limited to printing, photocopying, laminating, emails, filing and reports.
- Take part in suggesting new ideas, innovations, and concepts to enhance the front of house offering.
- Maintain health & safety standards in line with company policy.
- To ensure co-operation and helpfulness with all other departments.
- Focus on results, demonstrated by the personal drive for achievement in agreeing and meeting goals and objectives.
- Enhance and improve skills & knowledge by training & development benefiting ourselves, all staff, and our customers.
- All guidelines and procedures you will be able to find on the reception hard drive.
Personal Skills:
- The ability to communicate effectively with all key stakeholders & partners including colleagues, staff, clients, suppliers, and customers in a multi-directional process.
- Confident and can work under pressure.
- Professional and hands-on approach.
- Warm and friendly attitude.
- Great written and verbal communication skills.
- Ability to be resourceful and proactive when issues arise.
- Excellent organisational and time management
