Lexington Reception Services (LRS) is about providing excellent service to our clients and their guests. We attract the very best people to drive service excellence and tap into the latest technology to deliver outstanding customer service.
Working closely together with our clients we provide a bespoke, sophisticated and first-class concierge-style service that reflects the environment expected by our client’s community.
Our way of saying thank you…
At Lexington, we strive to ensure that our colleagues feel appreciated & rewarded, which is why we offer generous rewards & benefits in exchange for your dedicated efforts.
- FREE On-Site Lunches: Savor delicious and healthy meals, on us, every day at work
- Flexible Working: Enjoy the freedom to balance work and personal life with our flexible working hours
- Holiday Allowance: Start with 28 days of holiday to relax and recharge, increasing to 31 days after two years of service
- Family Leave: Prioritise your family commitments with our family leave options designed to support you during important times
- Paid Charity Leave: Make a difference in your community with paid time off to volunteer for your favourite causes
- Opportunities for Career Progression: Grow and advance your career with us, supported by continuous learning and development opportunities
- Comprehensive Wellbeing Benefits: Access mental health support and a range of wellbeing benefits to keep you feeling your best, both professionally and personally
- Life Assurance & Pension Schemes: Secure your future with our life assurance and workplace pension schemes
- Exclusive Discounts & Perks: Enjoy discounts and cashback on entertainment, leisure activities, and much more, alongside our popular cycle-to-work scheme
Position Details
- Reception Supervisor
- Monday – Friday
- 40 hrs – various shifts between 07:30 and 18:00
Job Description
- To ensure the smooth operation of the concourse area
- To supervise the reception team and liaise with Liveried Waiters and Security
- To ensure all visitors and client requests are fulfilled and exceed expectations
- To ensure all client site procedures and standards are met
- Responsible for innovation and development of the concourse area
- To assist in the training of Receptionist and Support Team Members
- To carry out other duties that may from time to time be assigned by your manager
- To build and maintains positive working relationships with other service providers to deliver a world-class customer experience.
- To lead by example at all times and be a Brand ambassador for the client and LRS
- Responsible for Rota, trainings, covers and SOP’s
Personal Specification
Essential Knowledge, Skills and Experience
- A passion for delivery of exceptional service.
- Excellent communication skills and confidence in dealing with a wide selection of people.
- A can-do attitude and a positive, flexible outlook.
- Outstanding customer service skills, serving customers in a polite, friendly and professional manner.
- Exceptional eye for detail.
- Above all have a welcoming, friendly, reliable attitude towards the team and the customers.
- The ability to work as a team player and on own initiative.
Communication Skills
- The ability to deal tactfully, calmly and effectively with a wide range of people from within and outside the organisation
- Customer care in dealing with irate callers with tact and diplomacy, using effective complaints handling skills
- Strong command of written and spoken English
- Excellent telephone manner, common sense and the ability to communicate effectively at all levels
- Ability to write clear, informative, customer focussed letters in a style appropriate to the reader
The job description is intended to give the post holder an appreciation of the role envisaged for the range of duties undertaken. It does not attempt to detail every activity. Because of the changing nature of our business your job description will inevitably change. You will, from time to time, be required to undertake other activities of a similar nature that fall within your capabilities as directed by management.
Why it’s great to work for us…
At Lexington, we dare to be different in our food, catering, reception services, and work culture. Our values encourage creativity, boldness, and fun, fostering a diverse and inclusive workplace. We nurture talent, helping our people thrive and reach their potential.
We take pride in being an equal opportunity employer and welcome everyone. Let us know if you need any reasonable adjustments or assistance in your application, and feel free to share your pronouns.
Join our award-winning team passionate about serving delicious food to exceptional clients in London. Visit our website to hear from our team first-hand.
