Salary: £26,368
Shift Pattern: Tuesday to Friday ( 32 hours)
Benefits:
- Free, tasty meals – Enjoy tasty, nutritious food on us while you work!
- Flexible working – including part time roles, because life doesn’t run on a 9-5 schedule.
- Plenty of Time to Unwind – 28 days of holiday, and after two years, enjoy even more with 31 days.
- Leave for life’s important moments – whether family, personal or unexpected.
- Give back time – paid volunteering days for the causes you care about.
- Room to grow – career development and learning opportunities for all stages of your career.
- Wellbeing first – mental health support and wellbeing perks.
- Financial security – pension schemes and life assurance.
- Exclusive discounts – save on entertainment, leisure, and even travel!
Operational Skills
- To greet any visitor approaching the reception desk politely, friendly and professionally by standing up to greet them, look after their needs, and project a positive image of the client.
- To ensure all requests are dealt with in a professional and efficient manner, liaising with Hospitality and any other relevant team to ensure a consistently smooth service.
- Issue passes in a quick and efficient manner and ensure all security aspects of visitor control to The Post Building are adhered to.
- Manage the visitor and room booking system, ensuring all information is correct and up to date, and any missing information is followed up on.
- Look after essential Reception and Meeting Room stock, ensuring there are no shortages which might affect the service.
- Cover the client’s UK Switchboard, ensuring the highest level of support and best-in-class service is given to all people phoning the client and all internal employees using the switchboard.
- Answer the telephone promptly within 3 rings and politely, passing on the required information in a correct and timely manner.
- Complete all necessary reports, orders and other administrative tasks relating to Switchboard and Reception to the highest required standard.
- Undertaking overtime when requested, providing reasonable notice has been given.
- Ensure cleanliness and maintenance of all Front of House areas, logging jobs and following up on outstanding jobs.
- Ensure the security of all Front of House areas by being aware of the environment at all times, reporting any suspicious behavior, and managing the safety of the building and occupants to the highest level.
- Be aware of all Health and Safety issues or concerns in the Front of House area and report any issues to the Facilities Helpdesk.
- Communicate with the Front of House Manager any new, ongoing, or potential issues and complaints so that they are addressed accordingly. Follow this up promptly with detailed information.
- Support the training of new team members and complete training checklists accordingly.
- Carry out any reasonable task asked of you by any member of the management team.
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Interpersonal Skills
- Communicate effectively with visitors, the client’s employees, peers, and the management team, displaying accuracy and attention to detail both in verbal and written communication.
- Maintain a strong awareness of business activity and communicate all updates with your team members.
- Build strong relationships with the team, building occupants, and management.
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Personal Profile
- Professional and well-presented with integrity and a positive, can-do attitude.
- A multitasker with a sense of urgency.
- Able to work quickly while maintaining attention to detail.
- Approachable and helpful with excellent communication skills.
- Passionate about delivering exceptional service and taking responsibility for your contribution to the team.
- Experience of working to tight deadlines in a fast-paced environment.
- A flexible approach.
- Able to prioritize a busy workload.
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Professional Requirements
- 2–3 years of experience in a similar high-profile corporate environment, 5-star hotel hospitality, luxury retail, or luxury travel.
- Higher education diploma and advanced academic qualification required.
