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Covid-19 Wellness

Covid-19 Wellness

The lockdown has given us the opportunity to review every aspect of our service, back of house and front of house, redesigning services for optimum safety in the longer term. We have always taken the safety of our teams and customers extremely seriously and have achieved an award-winning standard over the years, in light of the current Coronavirus pandemic this has never been more important.

We are reopening our cafes, restaurants, and hospitality with the same values that have always under-pinned health and safety and hygiene at Lexington. We have worked extremely hard behind the scenes to make everything as safe as possible for our teams and customers as possible so that when we welcome everyone back they will feel confident and comfortable in their new environment.

Our reopening plan will enable clients and teams to offer food that brings pleasure, nutrition, and value. Here is a snapshot of the different actions taken to successfully deliver what we love best.

Workplace Safety

Hygiene

  • Extended cleaning procedures for front and back of house

Signage

  • Safety, social distancing awareness signage, and how-to guidelines

Seating

  • Reduced seating space to allow social distancing

Risk assessment

  • We have implemented Covid-19, takeaway, social distancing, ethnicity, cleaning risk assessments. Also twice daily checklists, covid-19 weekly team briefings,  daily allergen checklists

Compliance

  • We comply with government guidance and our safety measures are certified by the primary authority

Comms  

  • Customer and team confidence is our absolute priority; a communication plan is in place to help engage with teams and customers; our aim is to help provide some sense of normality while providing all the steps we have taken to ensure everyone’s safety

Employee Safety and Wellbeing

Team engagement and enrichment

  • We reach out to teams at least once a week with weekly updates on personal stories, useful resources, what we are up to, recipes, and more. Training is also available for individuals looking to improve personal goals

Coming back to work

  • Training is provided to teams coming back to work, covering new processes, procedures, and standards of service. The objective is to consolidate a safe working environment

Health tracking

  • Teams are screened before coming to back to work, track and trace is place to help protect teams and customers

Resources

  • We use technology to allow our teams to manage safety and wellbeing more effectively, making resources available on our intranet, the use of a team app also helps to make colleague support programs more accessible

Service

Menus

  • Modified menus made for quick service with still plenty of choice

Nutrition

  • Menu development has a key focus on health and nutrition with the objective to boost the immune system

Grab and go

  • An extended range of grab and go food has been created using our award-winning Blend brands

Service

  • Additional space on service areas have been created to allow for social distancing including one-way systems. Takeaway is encouraged, we only use compostable packaging

Technology

Pre-ordering

  • A new location app is available, food and drink pre-order can be made up to a week in advance, and functionality has been extended to hospitality services

Pay online

  • Payments for food and drink can also be made via the phone app, allowing customers to skip queues

Click and collect

  • Designated collection points have been created, allowing us to create virtual queues. A new reservations engine also allows us to offer seating space bookings

Cashless systems

  • With the objective to reduce contact points cashless systems have been implemented across all sites

Supply Chain

PPE supply

  • We benefit from a strong supply chain built on trust and values; this has helped us secure enough PPE stock for our teams to operate safely

Food supply

  • We work closely with all our suppliers to ensure we are in the know of produce availability to help us with menu development and forecasts

Local supply

  • We have always prided ourselves in using the best of British and making the most of season, we continue working with local supplier and helping them through this difficult time by prioritising local produce