As part of your package, we are offering a salary of up to £33,000 per annum.
This role comes with an Employee Assistance Programme, a great cycle to work scheme, workplace pension, life Assurance (x2), 28 days holiday – pro-rata (including Bank Holidays), great benefits for you and your family and a day off for your birthday!
Your key responsibilities as the Duty Manager will consist of:
Ensure all function rooms and events are set up prior to service time
• Ensure constant replenishment of buffets throughout service
• Ensure attractive presentation of food throughout service
• Ensure the front of house team are fully briefed on the daily operations and requirements
• Ensure the smooth running of all morning and evening services as required
• Ensure all hospitality areas are clean and tidy at all times
• Ensure that all policies, procedural requirements and legislation of both client and company are adhered to in order to promote a professional and forward approach at all times
• Ensure that administration is maintained to the highest standards on a consistent basis
• Ensure all time schedules are achieved when required
• To assist in maintaining all legal health, hygiene and safety records
• To carry out all reasonable tasks expected by management
Ensure the highest standard of customer care is used at all times
• Ensure all customers are served in a friendly and efficient manner
• Ensure all comments and complaints are passed on immediately to the Catering Manager
• Ensure high standards of personal hygiene
• Ensure uniform is clean and tidy
• Ensure all accidents and faulty equipment is reported to the Catering Manager
• Ensure that all new ideas are communicated to the Hospitality Manager
• Ensure full attendance to all training sessions, meetings and monthly reviews
• To work overtime provided reasonable notice is given
• Ensure that team building is effective to meet the site and company requirements by use of reviews and target setting on a monthly basis and ensuring action is carried out
• Ensure communication lines are developed with client/operations manager and staff with company matters
• To carry out any other duties as reasonably directed by the management team.
Ensure that staff are committed to their job roles to provide a consistent high quality service
• To assist with the development of company and self to ensure continuous pro-active progression
• Ensure that staff are able to relate to current policies and procedures to ensure quality service and ownership of tasks
• To assist with the development of company and self to ensure continuous pro-active progression
The experience and knowledge we are looking for from the future Duty Manager include:
– Experience working on multiple events
– Experience using Microsoft Word and Excel
– Effective communication
Shift Pattern: 5 days out of 7
