The barista/bartender role is the coffee aficionado who combines their skill, knowledge, and artistry to guarantee the quality and our customer expectation.
The barista/bartender is a skilled artist as well as someone who can produce under immense pressure – producing consistent specialty coffee/cocktails that “wows” the customer into returning day after day.
- Greet every guest with a warm welcome
- To ensure each customer experience a positive service journey from the first moment until they leave the area with a lasting impression
- To ensure prompt and timely delivery of a perfect cup of coffee or other products to all customers – every time
- Wow the customers with your skills, knowledge and passion
- To be Image & identity of the coffee shop
- To be able to assist and influence customers’ choices
- To be able to operate EPOS system (training provided)
- To be able to create and maintain a professional and warm work environment with customers and colleagues
You are responsible for making sure every customer receive a warm welcome, and are able to inform, assist and influence customers’ choices through extensive knowledge of coffee and all other products sold at coffee bar.
You are passionate about coffee and are keen to develop your skills and knowledge continuously. You are committed to maintain the highest standards of cleanliness and make sure that the food safety and health & safety guidelines are followed at all times.
Your duties will include:
- Greet all customers with a genuine willingness to help
- Ensure a smooth & timely service experience to all customers
- Serve customers with wide knowledge of the products
- Maintain the presentation of counters and merchandise
- Report any damages or faulty appliances to the manager
- Be able to use the till and any other technological tools
- Any other reasonable request by management
- Immaculately groomed and well presented
- Confident, professional and welcoming personality
- Energetic, animated and outgoing
- Desire to sell and improve
- Passionate about coffee
- Dedicated to deliver exceptional service
- Ruthless attention to detail
- Ability to work under pressure
- Excellent customer service skills
- Good command of English language
- Excellent communication skills
- Outstanding organizational skills
- Self-motivation, strive to exceed expectations
- Excellent team player
- To be fully conversant with the product offer, operation and facilities.